Trevor was great! He helped us save money by not hiring a stager and gave advice on how to
remove items or decorate as a stager would and I feel our house looked great with our efforts and Trevor's tips. He also helped us decide on a selling price based on the recent
changes in the market and we received an offer within 2 days and were able to close
within 1 month after listing. He was always very responsive to phone calls and emails. His
associate, Bryan, was also great and a pleasure to work with. Together they offered
great service. Trevor was out on leave for a few days between our offer acceptance and
the closing and he left us various contacts that answered our questions so we never felt like we were left waiting.
The only negative experience in the sale of our house was with regards to the open house
events, which Trevor did not host. We expected 2 things from the open house events: 1) to receive timely updates/summary of the open house so we could adjust anything if needed prior to the next open house and 2) the house would be secured up with all doors/windows checked and locked after the open house. We had to solicit the update/summary from the Broker that hosted the open house events instead of receiving the summary soon after the open house. When I did end up contacting her, we didn't have any time to adjust anything in the house (fortunately there weren't negative comments but this info should have been summarized right after the 1st open house) . On the 2nd open house we came back after being gone several hours after the open house had finished to find our back door not just
unlocked but wide open. Fortunately nothing had been taken but it was extremely unsettling to come home to this especially since we still had personal items in the home. As I mentioned above, Trevor had not been the hosting agent at either open house (it was
one of the Redfin Brokers). We called Trevor and he sincerely apologized to us and said he
would talk with the Broker. She ended up leaving a message apologizing about the incident but it definitely left a sour taste in our mouth.
Overall we feel we would recommend Trevor to a friend or aquaintance but would inform them about the open house mishap and recommend they they not have this specific Broker at their open houses based on our experience.